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Refund/Cancellation Policy

  Refund policies for payment gateways can vary depending on the specific payment gateway provider and the terms and conditions they offer to both The Maharashtra Urban Co-operative Banks’ Federation Ltd. and applicants. However, there are some common elements and best practices that are typically found in refund policies for payment gateways:

Payment Gateway Refund Policy for Online Assessment Form Filling

Refund Policy
    1. Application Fee: The application fee for the form filling process is assigned by Maharashtra Urban Co-operative Banks’ Federation Ltd.,and it includes an additional 18% GST, bringing the total amount of form application in INR.
    2. Internet Connectivity: are advised to ensure a high-speed internet connection while making the payment to avoid potential issues.
    3. Pending Transactions: If an applicant's transaction remains in a pending status on the payment gateway page, they are required to wait for a minimum of 72 hours for the issue to be resolved.
    4. Refund Process: In the event that an applicant's transaction results in a refund, they should only attempt another payment after receiving confirmation of the refund.
    5. Transaction Failures: If an applicant's transaction fails due to unexpected errors on the payment gateway page, they are responsible for promptly informing the technical support team of Maharashtra Ubran Co-operative Banks'Fedration Ltd..
    6. Transaction Success: Unfortunately, according to the official notification released by the MUCBF,there is no provision for refunding the application fee in case a candidate decides to withdraw their application. Once the fee is paid, it is considered final and non-refundable.
    7. Duplicate Payment Success For Same Application: Refunds will be processed for duplicate payments, provided that they are reported within 72 hours from the date of the duplicate transaction on help desk (DETAILS MENTIONED ON TOP HEADER SECTION).
  1. Refund Period: Payment gateways often specify a refund period during which an applicant can request a refund. This period can vary but is typically within 3 to 10 days from the date of the transaction
  2. . Eligibility for Refunds: Payment gateways outline the circumstances under which a refund is allowed. Common reasons for refunds include server failure, service issues, fraudulent transactions, duplicate charges.
  3. Refund Process: Payment gateways detail the steps applicant and Maharashtra Ubran Co-operative Banks'Fedration Ltd. need to follow to initiate and process a refund. This may involve contacting technical support, filling out refund request forms, or using the payment gateway's interface to issue refunds.
  4. Timelines: Payment gateways often specify how long it will take to process a refund. This can range from a few business days to a couple of weeks, depending on the payment gateway provider
  5. Fee Policies: Some payment gateways may charge fees for processing refunds. These fees can be flat rates or a percentage of the transaction amount, and they may or may not be refundable.
  6. Partial Refunds: Payment gateways may allow for partial refunds, where only a portion of the original transaction amount is refunded.
  7. Communication: Payment gateways may require communication between the applicant and the Maharashtra Ubran Co-operative Banks'Fedration Ltd. to resolve refund issues. They may also facilitate communication by providing a platform for disputes or inquiries
  8. Documentation: Applicants may be required to provide documentation or evidence to support their refund claims, such as receipts, order numbers, or proof of defects.